Legal & Policies Imagination ABA Therapy LLC On this page: Privacy Policy · Terms of Service · HIPAA Notice of Privacy Practices · Accessibility Statement ──────────────────────── Privacy Policy Imagination ABA Therapy LLC Effective Date: September 11, 2026 | Last Updated: October 8, 2026 Imagination ABA Therapy LLC (“Imagination ABA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. This Privacy Policy applies to visitors and users of imaginaba.com (the “Website”) located in the United States. By accessing or using the Website, you agree to this Privacy Policy. 1. Information We Collect 1.1 Contact Information You Provide We may collect contact information you voluntarily provide through our website forms, phone, email, or WhatsApp, such as your name, email address, phone number, mailing address, and inquiry or appointment details. Providing this information is voluntary; however, certain services may not be available without it. 1.2 Health-Related Information Information submitted as part of an intake packet or referral — including diagnosis information, insurance details, and treatment history — is protected under HIPAA and applicable New Jersey state law, and is handled separately from general website data as described in our HIPAA Notice of Privacy Practices. 1.3 Automatically Collected Information When you visit the Website, we may automatically collect non-personal information such as IP address, browser type and version, device type and operating system, pages viewed and time spent, referring and exit URLs, and approximate location derived from IP address. This data is used for analytics, security, and Website optimization. 1.4 Cookies and Tracking Technologies We may use cookies, pixels, and similar technologies to support Website functionality, analytics, security, and remarketing. This may include the Meta Pixel (Facebook and Instagram) and Google advertising and analytics tags, which help us measure how our ads perform and show relevant ads to people who have visited our Website. These tools do not receive protected health information. You can disable cookies through your browser settings. 2. How We Use Your Information We use the information we collect to: • Respond to inquiries and provide requested information about our services • Schedule intake calls, evaluations, and appointments • Communicate with current and prospective clients and their families • Send transactional communications • Send email communications in compliance with U.S. CAN-SPAM laws • Send SMS/text messages only with valid opt-in consent, as described in Section 4 • Improve our Website and services • Comply with legal and regulatory obligations We do not sell your personal information. 3. Email Communications If you provide your email address, we may send transactional emails and, where permitted, promotional emails. All marketing emails include a clear unsubscribe option, and you may opt out at any time. Opting out of marketing emails does not affect transactional emails necessary to provide requested services. 4. Text/SMS Messaging Program (A2P / TCPA / CTIA) 4.1 Program Description If you opt in, you may receive text messages from Imagination ABA Therapy LLC, including: • Transactional messages (appointment confirmations, reminders, service updates) • Promotional messages (offers, announcements, educational content), only with your explicit consent Text messages sent under this program will not include protected health information (PHI). Any communication involving your child's clinical or treatment information is handled through HIPAA-compliant channels as described in our HIPAA Notice of Privacy Practices, not by SMS. 4.2 Consent By providing your mobile number and opting in, you provide express written consent to receive text messages from us. Consent is not a condition of purchase and is collected through a clear, unchecked opt-in mechanism. 4.3 Message Frequency Message frequency varies depending on your interaction with our Services. 4.4 Fees Message and data rates may apply. 4.5 Opt-Out You may opt out at any time by replying STOP. You may receive one final confirmation message after opting out. 4.6 Help Reply HELP for help, or contact us at: Email: info@imaginaba.com Phone: 732-732-2058 4.7 Transactional vs. Promotional Messages Transactional messages may be sent to fulfill services you request. Promotional messages are sent only with explicit opt-in and stop immediately upon opt-out. 4.8 Opt-In Confirmation After opting in, you will receive a confirmation message including program details, our business identity, message frequency, the message-and-data-rate disclosure, STOP/HELP instructions, and customer support contact information. 5. Mobile Information Sharing No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing information with subcontractors that support our operations (such as customer service providers) is permitted. All other categories of use exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties. 6. How We Share Information We do not sell your personal information. We may share information with: • Staff and contractors directly involved in providing services to you • Insurance companies, for billing and authorization purposes, with your consent • Trusted service providers who help us operate our website, scheduling, SMS/communications systems, hosting, and analytics — under confidentiality obligations that prohibit them from using your information for their own marketing • Government agencies or legal authorities, when required by law 7. Third-Party Links and Remarketing The Website may contain links to third-party websites (such as Psychology Today, social media platforms, or insurance provider portals). We are not responsible for their content or privacy practices. We may use third-party advertising platforms, such as Meta (Facebook and Instagram) and Google, for advertising and remarketing purposes. You can manage how these platforms use your information for ads through your Meta Ad Preferences (facebook.com/adpreferences) and Google Ads Settings (adssettings.google.com). 8. Data Security We implement reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure. 9. Data Retention We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. 10. Your Rights Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information. To make a request, contact us using the information in Section 13. For rights related specifically to protected health information, see our HIPAA Notice of Privacy Practices, available on our website and included in our client intake packet. 11. Children's Privacy (COPPA) Our services are provided to children under the direction and consent of a parent or legal guardian. The Website is not intended for children under 13, and we do not knowingly collect personal information directly from children through the Website without parental involvement. 12. Changes to This Privacy Policy We may update this Privacy Policy at any time. Changes will be posted with an updated Effective Date. 13. Contact Us Imagination ABA Therapy LLC 535 E County Line Rd Ste 16B, Lakewood, NJ 08701 Phone: 732-732-2058 Email: info@imaginaba.com Website: https://www.imaginaba.com ──────────────────────── Terms of Service Imagination ABA Therapy LLC Effective Date: September 11, 2026 | Last Updated: October 8, 2026 Please read these Terms of Service (“Terms”) carefully before using the website imaginaba.com (the “Website”) operated by Imagination ABA Therapy LLC (“Imagination ABA,” “we,” “us,” or “our”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website. 1. Use of the Website The Website is intended for informational purposes and to facilitate contact with Imagination ABA Therapy LLC. You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Website. You agree not to: • Use the Website in any way that violates applicable federal, state, or local laws or regulations • Transmit any unsolicited or unauthorized advertising or promotional material • Attempt to gain unauthorized access to any part of the Website or its related systems • Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website • Introduce any malware, viruses, or other harmful code 2. No Professional or Clinical Relationship The information on this Website is provided for general informational purposes only and does not constitute clinical advice, behavioral health treatment recommendations, or a professional relationship of any kind. No therapist-client relationship is formed by visiting or using this Website. A clinical relationship with Imagination ABA Therapy LLC is established only through a signed service agreement and completion of our intake process. Nothing on the Website should be construed as a guarantee of services, outcomes, or insurance coverage. 3. Scheduling and Intake Inquiries Submitting a contact form, requesting a consultation, or sending a message through the Website does not guarantee an appointment, enrollment, or the availability of services. We will make reasonable efforts to respond to inquiries promptly. Availability is subject to staffing, geography, and insurance authorization. 4. Insurance and Billing While we accept New Jersey Medicaid and many major commercial insurance plans, acceptance of insurance does not guarantee coverage or reimbursement for any specific service. Insurance eligibility, authorization, and benefits are determined by your insurance carrier. You are responsible for any amounts not covered by your insurance, including co-pays, deductibles, and non-covered services, as set forth in your service agreement. 5. Intellectual Property All content on the Website — including text, graphics, logos, images, and downloadable materials — is the property of Imagination ABA Therapy LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent. 6. Third-Party Links The Website may contain links to third-party websites, including insurance portals, professional directories, and social media platforms. These links are provided for convenience only. We do not endorse, control, or take responsibility for the content or privacy practices of any third-party site. Your use of third-party sites is at your own risk. 7. Disclaimers THE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. 8. Limitation of Liability TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IMAGINATION ABA THERAPY LLC AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED $100. 9. Privacy Your use of the Website is also governed by our Privacy Policy, available on the Privacy Policy page of imaginaba.com, which is incorporated into these Terms by reference. For information about how we handle protected health information, please refer to our HIPAA Notice of Privacy Practices. 10. SMS and Email Communications By providing your contact information and opting in through the Website, you consent to receive communications as described in our Privacy Policy, including appointment reminders, service updates, and, with explicit consent, promotional messages. You may opt out at any time. For full details, see our Privacy Policy. 11. Governing Law and Dispute Resolution These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-law provisions. Any dispute arising out of or relating to these Terms or your use of the Website shall be resolved through good-faith negotiation. If the dispute is not resolved within 30 days, it shall be submitted to binding arbitration in Ocean County, New Jersey, in accordance with the rules of the American Arbitration Association, unless prohibited by applicable law. 12. Changes to These Terms We reserve the right to modify these Terms at any time. Changes will be posted on the Website with an updated Effective Date. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Terms. 13. Severability If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. 14. Entire Agreement These Terms, together with our Privacy Policy and HIPAA Notice of Privacy Practices, constitute the entire agreement between you and Imagination ABA Therapy LLC regarding your use of the Website and supersede all prior agreements and understandings. 15. Contact Us If you have questions about these Terms, please contact us: Imagination ABA Therapy LLC 535 E County Line Rd Ste 16B, Lakewood, NJ 08701 Phone: 732-732-2058 Email: info@imaginaba.com Website: https://www.imaginaba.com ──────────────────────── HIPAA Notice of Privacy Practices Imagination ABA Therapy LLC Effective Date: October 8, 2026 THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOUR CHILD MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. 1. Our Commitment to Your Child's Privacy Imagination ABA Therapy LLC ("Imagination ABA," "we," "us," or "our") is required by law to protect your child's protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) and applicable New Jersey state laws. When federal and New Jersey law differ, we follow whichever standard gives your child's information greater protection. We are required by law to: • Maintain the privacy and security of your child's PHI • Give you this Notice of our legal duties and privacy practices • Follow the terms of the Notice currently in effect • Notify you promptly if a breach occurs that may have compromised the privacy or security of your child's information 2. How We May Use and Share Your Child's Health Information Treatment — To provide, coordinate, and manage your child's ABA services, including communicating with your child's other providers when needed. Payment — To bill and collect payment from your insurance provider or other payer. Healthcare Operations — For quality improvement, supervision, training, licensing, credentialing, and internal audits. 3. Other Uses and Disclosures Permitted or Required by Law We may share your child's information without your written authorization only when the law permits or requires it, such as: • Reporting suspected child abuse or neglect, as required by New Jersey law • Preventing or lessening a serious and imminent threat to health or safety • Responding to a court order, subpoena, or other lawful process • Public health activities and health oversight audits or investigations • Workers' compensation, law enforcement, or other purposes required by federal or state law 4. Uses That Require Your Written Authorization We will not use or share your child's information for any other purpose without your written authorization, including: • Marketing purposes • Sale of your child's information • Most sharing of psychotherapy notes You may revoke an authorization in writing at any time. Revocation applies to future disclosures only. 5. New Jersey State Protections Per N.J.A.C. 10:37-6.79, additional protections apply to mental health records. N.J.S.A. 26:2B-1 confidentiality protections apply to substance use disorder records where relevant. 6. Your Rights You have the right to: • Access your child's PHI and request a copy, including an electronic copy. We may charge a reasonable, cost-based fee. • Request amendments to your child's records if you believe they are incorrect or incomplete • Request restrictions on certain uses or disclosures. If you pay for a service in full out of pocket, you may ask us not to share information about that service with your health plan, and we will agree unless the law requires us to share it. • Request confidential communications, such as contacting you at a different phone number or address • Receive an accounting of certain disclosures we have made • Receive a paper copy of this Notice at any time, even if you agreed to receive it electronically • Choose someone to act for you, such as a legal guardian 7. Complaints If you believe your child's privacy rights have been violated, you may file a complaint with us using the contact information below, or with the U.S. Department of Health and Human Services, Office for Civil Rights, at www.hhs.gov/ocr/complaints, 1-877-696-6775, or 200 Independence Avenue S.W., Washington, D.C. 20201. We will not retaliate against you for filing a complaint. 8. Changes to This Notice We may change the terms of this Notice, and the changes will apply to all information we have about your child. The current Notice is always available on our website and from our office. 9. Contact Us Chanina Nakdimen, Privacy Officer Imagination ABA Therapy LLC 535 E County Line Rd Ste 16B, Lakewood, NJ 08701 Phone: 732-732-2058 Email: info@imaginaba.com Website: https://www.imaginaba.com ──────────────────────── Accessibility Statement Imagination ABA Therapy LLC Effective Date: September 11, 2026 | Last Updated: October 8, 2026 Imagination ABA Therapy LLC is committed to ensuring that our website, imaginaba.com, is accessible to all individuals, including those with disabilities. We believe that every family deserves equal access to information about our services, and we strive to meet or exceed accessibility standards. 1. Our Commitment We are working to ensure that imaginaba.com conforms to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities, including those with visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. 2. Accessibility Features Our website is designed and maintained with the following accessibility features in mind: • Text alternatives for non-text content, including images • Sufficient color contrast between text and backgrounds • Keyboard navigation support throughout the site • Descriptive link text and clear page structure • Resizable text without loss of content or functionality • Avoidance of content that may cause seizures or physical reactions • Clear and consistent navigation across pages • Forms designed with accessible labels and error identification 3. Bilingual Access Imagination ABA Therapy LLC proudly serves English- and Spanish-speaking families. Key pages and materials on our website are available in both English and Spanish to reduce language barriers for the communities we serve. If you need information in Spanish or another language, please contact us directly and we will do our best to assist you. 4. Known Limitations While we strive to meet WCAG 2.1 Level AA standards across our website, some third-party content or embedded tools (such as scheduling widgets, insurance verification portals, or social media feeds) may not fully conform to these standards, as they are controlled by external providers. We are actively working with our vendors to improve the accessibility of these features. 5. Ongoing Efforts Accessibility is an ongoing effort. We regularly review our website and make improvements as new standards evolve and as we receive feedback. We are committed to providing a positive experience for all visitors, regardless of ability or technology. 6. Feedback and Contact We welcome your feedback on the accessibility of imaginaba.com. If you experience any difficulty accessing content or functionality on our website, or if you have suggestions for improvement, please contact us: Imagination ABA Therapy LLC 535 E County Line Rd Ste 16B, Lakewood, NJ 08701 Phone: 732-732-2058 Email: info@imaginaba.com Website: https://www.imaginaba.com We aim to respond to accessibility feedback within 2 business days. If you are unable to access any content or use any feature of our website due to a disability, please contact us and we will provide the information or service through an alternative accessible method. 7. Formal Complaints If you are not satisfied with our response to your accessibility concern, you may contact the U.S. Department of Justice, Civil Rights Division, Disability Rights Section, or file a complaint with the appropriate federal or state agency.